نوع مقاله : مقاله پژوهشی
نویسندگان
1 گروه مشاوره و روانشناسی، دانشکده علوم انسانی و اجتماعی، دانشگاه کردستان، سنندج، ایران
2 استادیار گروه مشاوره، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهیدبهشتی، تهران، ایران.
چکیده
کلیدواژه‌ها
عنوان مقاله [English]
نویسندگان [English]
This study aimed to identify therapists’ experiences of career challenges in telephone counseling. The present research method is applied and qualitative, phenomenological. The population of this study included active therapists in Tehran in 2024-2025. Sampling was purposeful and continued until saturation and finally 15 therapists were selected. Participants were interviewed semi-structured. The Colaizzi thematic analysis method was used to analyze the data. Data analysis led to the identification of 68 primary concepts, 14 sub-themes, and 5 main themes. The main theme included five themes: communication challenges (lack of access to nonverbal cues, ambiguity in verbal expression, environmental factors, and difficulty in trust), technical challenges (difficulty in connecting and accessing technology), psychological challenges (emotional and behavioral), developmental challenges (lack of culture building, few infrastructure measures, lack of attention to human resources), and organizational-structural challenges (poor human resources management, weak policies, and difficulty in measuring the effectiveness of telephone counseling). The findings of the present study can be an important explanation for understanding the challenges of this job and the paths that need to be reviewed or even redefined in this area.
کلیدواژه‌ها [English]
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