فصل‌نامه پژوهش‌های کاربردی روانشناختی

فصل‌نامه پژوهش‌های کاربردی روانشناختی

واکاوی ابعاد تعامل و اصل تجربۀ انسان با چت‌بات فارسی هوش مصنوعی

مقالات آماده انتشار

نوع مقاله : مقاله پژوهشی

نویسندگان
فاطمه اسعد 1
هادی بهرامی احسان 2
عباس رحیمی نژاد 1
1 گروه روان‌شناسی بالینی، دانشکدۀ روان‌شناسی و علوم تربیتی، دانشگاه تهران، تهران، ایران.
2 استاد، گروه روان‌شناسی بالینی، دانشکدۀ روان‌شناسی و علوم تربیتی، دانشگاه تهران، تهران، ایران.
10.22059/japr.2026.398720.645382
چکیده
هدف پژوهش حاضر تبیین ویژگی‌های تجربه‌ای انسان در تعامل با پدیدۀ نوظهور چت‌بات فارسی هوش مصنوعی و واکاوی ابعاد گستردۀ این تعامل بود. در این مطالعه که با رویکرد کیفی و مبتنی بر نظریۀ داده‌بنیاد انجام شد، به تحلیل عمیق تجربه و ادراک مخاطبان چت‌بات روان‌شناس فارسی مانا پرداخته شد. جامعۀ مورد مطالعه شامل داوطلبانی در بازۀ سنی ۲۰ تا ۳۸ بودند. مشارکت‌کنندگان به روش نمونه‌گیری هدفمند و مبتنی بر الگوی نمونه‌برداری نظری داده‌بنیاد، از طریق فراخوان در گروه‌های دانشجویی در شبکه‌های اجتماعی استان تهران انتخاب شدند. با تکیه به نظریۀ داده‌بنیاد، تعداد مشارکت‌کنندگان با 16 نفر به اشباع رسید. برای جمع‌آوری داده‌ها، طی سال‌های 1403 تا 1404 از مصاحبۀ نیمه‌ساختاریافتۀ حضوری استفاده شد و کدگذاری براساس راهبرد اشتراوس و کوربین طی سه مرحلۀ کدگذاری باز، محوری و انتخابی صورت گرفت. دو مضمون اصلی قضاوت عملکردی و درک روانی-اجتماعی شرکت‌کنندگان از هوش مصنوعی درمانگر، به همراه مقوله‌ها و زیرمقوله‌های خاص آن به‌دست آمد. این دو مضمون اصلی، نخست قضاوت عملکردی شرکت‌کنندگان بود که به ارزیابی از قابلیت‌های ساختاری و فنی هوش مصنوعی، ساختار نظم و گفتگو و نارسایی‌ها در ارائۀ راهکارها و تحلیل مشکلات اشاره دارد. محور دوم درک روانی-اجتماعی بود که در آن، شرکت‌کنندگان به برداشت از نقش اجتماعی و شناختی هوش مصنوعی، دوگانگی ادراک از عملکرد و پویایی بازخورد در تعامل با هوش مصنوعی پرداختند. با توجه به نتایج، تجربۀ مشارکت‌کنندگان محصول فرایندی پویا و کنش متقابل میان انتظارات پیشین، برداشت از نقش شبه‌درمانی، کیفیت رابطۀ هیجانی و ارزیابی مستمر عملکرد سیستم است.
کلیدواژه‌ها
چت‌بات فارسی
تجربۀ کاربر
تعامل انسان و هوش مصنوعی

عنوان مقاله English

Investigating the Dimensions of Interaction and the Nature of Human Experience with a Persian Artificial Intelligence Chatbot

نویسندگان English

Fatemeh Asaad 1
Hadi Bahrami Ehsan 2
Abbas Rahiminezhad 1
1 Department of Psychology, Faculty of Psychology and Education, University of Tehran, Tehran, Iran.
2 Professor, Department of Psychology, Faculty of Psychology and Education, University of Tehran, Tehran, Iran.
چکیده English

The objective of this investigation was to elucidate the experiential characteristics of humans in their interactions with the emerging phenomenon of Persian artificial intelligence chatbots and to investigate the broad dimensions of this interaction. An in-depth analysis of the audience's experience and perception of the Persian psychologist Mana chatbot was conducted in this study, which was conducted using a qualitative approach and grounded theory. The study population consisted of volunteers aged 20 to 38. Participants were selected using a purposive sampling method based on a grounded theoretical sampling pattern through a call in student groups on social networks in Tehran province. The number of participants reached saturation with 16 individuals, as indicated by grounded theory. Semi-structured face-to-face interviews were implemented from 2024 to 2025 to gather data. Coding was implemented in accordance with the Strauss and Corbin strategy, which involved three stages: open, axial, and selective coding. Two primary themes were identified: the psychosocial comprehension of the AI therapist and the functional judgment of the participants, as well as their respective categories and subcategories. The first of these two primary themes was participants’ functional judgment, which pertains to the assessment of the AI's technical and structural capabilities, the structure of order and dialog, and the inadequacies in the provision of solutions and the analysis of problems. The second axis encompassed psychosocial understanding, which encompassed participants’ perceptions of the AI's social and cognitive role, the duality of performance perceptions, and the dynamics of feedback in interaction with the AI. Participants’ experiences are the outcome of a dynamic process that involves the interaction of prior expectations, perceptions of the quasi-therapeutic role, the quality of the emotional relationship, and the ongoing evaluation of the system’s performance, as indicated by the results.

کلیدواژه‌ها English

Human-AI Interaction, Persian Chatbot, Users&rsquo
Experience
استراوس، آ. ال.، و کوربین، جی. ام. (1390). اصول روش تحقیق کیفی، نظریۀ مبنایی، رویه ها و روش. ترجمه بیوک محمدی، تهران: پژوهشگاه علوم انسانی و مطالعات فرهنگی.
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فصل‌نامه پژوهش‌های کاربردی روانشناختی

مقالات آماده انتشار، اصلاح شده برای چاپ
انتشار آنلاین از 10 مهر 1405

  • تاریخ دریافت 28 آبان 1404
  • تاریخ بازنگری 01 اسفند 1404
  • تاریخ پذیرش 17 فروردین 1405
  • تاریخ اولین انتشار 04 مرداد 1405
  • تاریخ انتشار 10 مهر 1405